Superior Toyota Service in Ocala from DeLuca Toyota

The staff at DeLuca Toyota is continually making improvements to our processes so we can be more efficient and offer better customer service as a result. Our fixed operations manager, Vera Sandiford, saw an opportunity to increase our service technicians’ productivity by moving parts closer to them. This has been an incredible advancement in our service and parts departments. more Vera shared her concept for the POD — Parts on Demand — module with Southeast Toyota Distributors, then she worked with Deluxe Systems Inc., a Tampa company that custom manufactures mobile storage equipment. What do the PODs include? The two POD units hold nearly $200,000 worth of parts, which represent nearly 1,000 parts numbers. Both units are restocked each night. Rotors, fuses, motors, radiators, and more are now only steps away from the technicians who install them. Parts staffers are stationed at the PODs. Each parts staffer is paired with an individual service technician and handles that technician’s parts requests. How do the PODs increase efficiency? One POD is near our technicians who work on recalls. A second POD is near our technicians who work on regular maintenance and repairs. In 2018, DeLuca Toyota’s service department wrote nearly 35,000 repair orders. For each order, technicians previously walked to the parts department to retrieve needed parts. This led to wasted time as technicians would get involved in conversations with each other or with parts personnel at the counter. Now, these PODs save our technicians approximately 10 to 15 hours a week, or at least two minutes per repair ticket. Our shop foreman, Ron Adams, also estimates the PODs are saving at least $4,000 per technician per year. Click here to read the full story on Automotive News about DeLuca Toyota PODs. If you are interested in touring our service department, contact us today.

If you're looking for the value a used car, van, truck, or SUV can provide, with the assurance of a new vehicle, you'll want to spring for a used car warranty from a dealer like Deluca Toyota. Warranties can be confusing, however, and might leave you with a lot of questions. Here's some frequently asked questions, and their answers, about used cars and warranties. more What is the Toyota Certified Used program? Toyota is well-known for building some of the longest-lasting and most dependable cars on the market. By buying a Certified Used Toyota, you receive the peace of mind that comes with a Certified Used warranty, including a 12-month/12,000-mile limited comprehensive warranty, 7 years/100,000 miles of roadside assistance, and a 7-year/100,000-mile limited powertrain warranty. What is a Limited Comprehensive Warranty? Toyota's Limited Comprehensive Warranty covers 12 months or 12,000 miles from the date you purchase the vehicle, whichever comes first. Its comprehensive coverage takes care of the repair or replacement of any component which fails under normal use due to a defect in materials or workmanship. It's also transferable for free, which adds to the resale value of your Toyota. What's the Limited Powertrain Warranty? Like its name suggests, Toyota's Limited Powertrain Warranty covers issues arising in the powertrain of your Certified Pre-Owned Toyota for up to seven years after your purchase or 100,000 total vehicle miles, whichever comes first. It covers your major engine, transmission components, and all internally lubricated parts. When the Limited Powertrain Warranty is in effect, you'll also receive travel protection that includes lodging and meal reimbursement if you break down further than 150 miles from home. You'll also receive substitute transportation reimbursement while your Toyota Certified Pre-Owned vehicle is being repaired. Like the Comprehensive Warranty, the Limited Powertrain Warranty is freely transferable, which can add to your resale value. What does the 24 Hour Roadside Assistance Include? For 7 years or 100,000 miles after your purchase of a Certified Pre-Owned Toyota SUV, truck, or car, you'll be eligible for 24/7 Roadside Assistance for the following common issues: Flat tire: we'll change and replace your flat with a spare Jump start: we'll come out and try to jump start your stalled Toyota Locked out: we'll unlock your vehicle for you Towing: we'll tow you to the nearest Toyota dealership if you break down or are involved in a collision Out of gas: It happens to everyone! If you run out of gas, we'll give you some to help you get going again Buy a Used Toyota from Deluca Toyota in Ocala today Wherever you are in the Orlando, Gainesville, or Ocala area, you can find the best used cars, and used car warranties, at Deluca Toyota. Our friendly staff will help you find your next Toyota, and we'll walk you through all the standard and extended warranty options with you to make sure you have a car you can count on as long as you need it. Come by our dealership, give us a call, or schedule an appointment online to come see us today!